Refund policy

Sometimes things go sideways. If something arrives wrong, damaged, or otherwise not as it should be, we want to know about it.

Because RINRON products are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, incorrect color selection, or other ordering errors. Please review product details, available colors, and sizing information carefully before placing your order.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us at hello@rinron.shop within 30 days of delivery.

Please include your order number and, when possible, clear photos showing the issue. We’ll review the problem and, when approved, arrange an appropriate replacement or refund.

You do not need to send the affected item back unless we specifically ask you to do so.

Sizing and color selections

Because each item is produced specifically for your order, we generally cannot offer refunds or exchanges when the incorrect size or color was selected at checkout.

We strongly recommend reviewing the size information provided on the product page before ordering. If you have a sizing question before placing your order, you can contact us at hello@rinron.shop.

If you believe the item you received is incorrectly sized, defective, or does not match what you ordered, contact us and we’ll review the issue.

Exchanges

We generally do not offer exchanges for size, color, or preference changes because our products are made to order.

If you received a damaged, defective, misprinted, or incorrect item, please contact us so we can determine the appropriate resolution.

Cancellations and order changes

Orders can move into production quickly, so we cannot guarantee that an order can be canceled or changed after it has been placed.

If you notice a mistake with your order, contact us at hello@rinron.shop as soon as possible. If production has not yet begun, we’ll do our best to help.

Refunds

If a refund is approved, it will be issued automatically to your original payment method.

Please allow up to 10 business days after approval for the refund to appear. Processing times can vary depending on your bank or payment provider.

If more than 15 business days have passed since we approved your refund, please contact us at hello@rinron.shop.